Labourforce BPO provides essential business support functions allowing you to focus on improving your competitive advantage through your core business offerings.

Our objective is to help your business become more profitable while increasing your customer satisfaction. We can help you outsource or offshore a full range of front office services such as call centres, help desks, telemarketing and customer service. We are also experts in back office services such as database management and transcription services.

HOW CAN LABOURFORCE OUTSOURCING HELP YOU?

Labourforce Outsourcing's expertise and experience delivers significant BPO benefits to your organisation including:

Greater focus on your core business functions and those that create your competitive advantage

More control of, and a reduction in, your operating costs

Improved effectiveness of your business processes

Consistent and ongoing compliance with business and legislative requirements

The ability to rechannel funds from business support functions to developing new revenue streams

We work collaboratively with you to deliver the key elements of a successful outsourcing relationship including:

Seamless transition and implementation

Productivity improvement tools and methodologies

Benchmarking

Continuous improvement focus

Improved workflow and effectiveness of business processes

Development and management of relevant Key Performance Indicators

Consistent delivery of service performance standards

Consistent and ongoing compliance with business and legislative requirements

What makes Labourforce Business Process Outsourcing a different style of outsourcing provider is our determination to work in a collaborative partnership towards better business and improved performance for your organisation.

• Front Office Outsourcing
• Back Office Outsourcing
• Consulting

Front Office Outsourcing

Front office outsourcing services have to do with interactions directly with your customers, usually over the telephone but can also include email, internet, fax, and other forms of interactive communications with your customers. By outsourcing these services, it frees your business up to focus on your core business. It also allows you to reduce the significant expense associated with this element of your business. If you use Labourforce BPO you also have an opportunity to increase customer satisfaction and create a sustainable, long term, productive relationship.

Customer Service

Customer service covers a wide range of providing assistance, support, information, and answers to your customers to a variety of questions and enquiries. If you have a telephone number or set of telephone numbers that people use to call your business for general to specific enquiries and support, this service can help you. Although generally customer service is done using inbound calls, it can also be used with outbound calls. Examples of outbound customer service include follow-up on orders, confirmation of receipt of a product or service, quality surveys with your customers, and more.

Inbound Sales

Inbound sales refers to the process where your customer calls your business as a result of stimulus such as a marketing promotion, a referral from someone, a direct mail campaign, a media advertisement, a contact number on your company's web page, or any type of marketing and sales activity where the logical next step in the sales process for the customer is to place a call to the business. For an inbound sales process, the call centre agent works through the sales process to conclude with a sale for your company. Results include making a commitment to purchase or placing an actual order for a product or service. This could represent anything from a vacation package to a floral arrangement to a subscription to almost any type of purchase that can be done over the phone.

Outbound Sales

Outbound Sales refers to the proactive selling of products and services using the telephone. Although traditional telemarketing and telesales falls into this category, so does up-selling and cross-selling offers to existing customers as well as contacting customers who have already demonstrated interest by signing up or by contacting your company by mail, email, web, phone, or in-store activity.

Appointment Setting

For some businesses, a direct contact between people is required to complete the sale or provide the service. The challenge is getting the appointment with a potential client. This service allows businesses to leverage experts in the area of appointment setting to be able take a potential client from expressing interest in your business’ offer to setting up a specific time and day for a meeting between that potential client and an account representative from your company.

Internal Help Desk

The help desk function is typically considered to be an internal company function for supporting your companys’ employees and businesses in your supply chain. It can also refer to a place for your customers to call to receive help with questions they have.

Back Office Outsourcing

Back office outsourcing services have to do with processes associated with running your business and operations such as financial, operations, human resources, and information management. By outsourcing these services, it frees your business up to focus on your core business. It also allows you to reduce the significant expense associated with this element of your business. If you use one Labourforce BPO, you also have an opportunity to increase customer satisfaction and create a sustainable, long term, productive relationship.

Management and Financial Accounting

Accounting services include either portions of the full range of managing the accounts payable and accounts receivable processes.

Data Entry

This service will allow you to cost effectively get large amounts of information added into databases or specific applications.

Database Management

If your business is like almost every other business, you have customer and contact databases to manage and keep up to date. Database management service allows you to keep your database clean and up to date through a program of contacting you customers to ensure you have the latest information.

Workers Compensation Claims Processing

Typically associated with the Workers Compensation industry, claims processing actually covers any process that starts with a customer enquiry that requires investigation, analysis, assessment, decision, and follow-up with a formal response.

Human Resources

More and more businesses are outsourcing their human resource business function or parts of that function to experts who do this service full-time. This ranges from hiring processes to management of employee benefits process to payroll. Businesses that find a high quality service provider can increase employee satisfaction and reduce expenses.

Consulting

In some cases, you may not have an internal assessment or business plan related to outsourcing and/or off-shoring. Or, you may want to improve your existing business process and customer service without necessarily outsourcing. We offer our experience and expertise in a set of consulting services that develop a detailed picture of your business today, develop a strategy for fully leveraging the benefits of outsourcing and off-shoring, and create the business case to determine if, when, and how you should go through this journey. We also offer services to help you improve business processes and customer service in place in your business today.

Contact Us

Considering outsourcing your call centre or any other business process? We can help.

We understand that outsourcing can be a very complex matter and we can assure you that we will handle your enquiry with the utmost confidentiality and professionalism. Complete the form below.

Marketing Manager

Labourforce International 13 30 91

recruitment@labourforce.com.au